Welcome back, Alex
From Core Support to Customer Leadership.
18 career tracks across three pillars — CISE, World Around Us and Future Forge — every grade, specialist role and key-contact step mapped, with curated LinkedIn Learning for each skill.
Your current grade
T1-2
Core Customer Support
AJ
Next grade: T1-368%
Skills mastered42%
Courses completed81%
On track for promotion to T1-3 in Q3.
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Career Tracks
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Skills Mapped
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Curated Courses
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Internal Promotions
Grade Structure
From T1-1 to Customer Support Leadership
A clear six-tier map across our Customer Support org — every grade, specialist role and key-contact step on one page.
1
Tier 1
Core Customer Support
T1-1T1-2T1-3
2
Tier 2
Specialist / Expert
T2-1T2-2T2-3
3
Tier 3
Key Contact / Senior Specialist
T3-1T3-2T3-3
4
Tier 4
Lead / Manager
T4-1T4-2T4-3
5
Tier 5
Head / Director
T5-1T5-2T5-3
6
Executive
Executive Leadership
VPSVPCCO
Six tracks. One support career.
Start on the floor, then branch into Quality, CPO, SMP, Premium Engagement, Specialist or Ops Leadership. Each track is fully mapped with grades, skills and curated courses.