Career Paths
Pick a track, see the full map.
Journey maps, skills and job descriptions for every grade — across the six Customer Support career tracks.
Premium Customer Engagement
The dedicated, named support contact for our Premium customers — owning case management, enablement, critical period coverage, escalation management and support analytics for a named book of accounts.
Core Skills
Case Management
AdvancedCustomer Enablement
AdvancedEscalation Management
AdvancedCritical Period Coverage
AdvancedAccount Management
AdvancedTechnical Skills
Support Analytics
AdvancedProactive Outreach
AdvancedTicketing Systems
AdvancedRoot Cause Analysis
IntermediateData Analysis
IntermediateBehavioral Skills
Customer Empathy
AdvancedRelationship Building
AdvancedExecutive Communication
AdvancedOwnership
Advanced