World Around Us
Explore the broader landscape.
Journey maps, skills and job descriptions for every grade — across the six World Around Us career tracks.
Business Down Management
Own the end-to-end lifecycle of business disruptions — from initial triage and stakeholder communication through restoration and post-incident review.
T1-3Step 1
Senior Support Executive (BDM Nominee)
T1 senior colleagues identified for Business Down Management contributions.
T2-1Step 2
BDM Analyst
Monitor outage dashboards, triage incoming incidents and assist with communications.
T2-3Step 3
BDM Specialist
Run the initial response process — triage, impact assessment and stakeholder notification.
T3-1Step 4
Senior BDM Specialist
Orchestrate cross-functional war rooms and drive service restoration for major outages.
T3-3Step 5
BDM Regional Lead
Own the BDM playbook and response readiness for a region.
T4-1Step 6
BDM Manager
Manage a team of BDM specialists and drive continuous improvement of incident processes.
T4-3Step 7
Senior BDM Manager
Own the global BDM framework, tooling and readiness programs.
T5-1Step 8
Head of Business Down Management
Lead the global BDM function and report outcomes to executive leadership.
Entry
T1-3
Milestones
8 grade stops
Top
T5-1