AJ
Learning Library

Curated courses that actually move the needle.

Every skill across every Customer Support track, linked to LinkedIn Learning. Filter by category and jump straight to the course.

Showing 150 skills
Core
Email Communication
Advanced
Writing Business Emails
56m
Customer Service: Writing for Social Media
48m
Core
Phone Etiquette
Advanced
Phone-Based Customer Service
45m
Serving Customers Using Social Media
55m
Core
Chat Support
Advanced
Customer Service: Handling Abusive Customers
40m
Writing with Impact (Live Chat)
1h 2m
Core
Customer Query Resolution
Advanced
Customer Service Foundations
1h 4m
Solving Customer Problems
52m
Technical
Ticketing Systems
Intermediate
Learning Zendesk
1h 10m
ServiceNow Essential Training
2h 15m
Technical
Knowledge Base Management
Intermediate
Knowledge Management Foundations
1h 5m
Creating Knowledge Base Articles
1h 20m
Technical
Multichannel Support
Intermediate
Omnichannel Customer Experience
1h 2m
Customer Service: Managing Customer Expectations
41m
Behavioral
Active Listening
Advanced
Effective Listening
1h 6m
Active Listening for Better Leadership Communication
38m
Behavioral
Customer Empathy
Advanced
Building Empathy at Work
31m
Empathy Tips for HR Professionals
28m
Behavioral
Attention to Detail
Intermediate
Developing Attention to Detail
31m
Core
Quality Auditing
Advanced
Quality Management Foundations
1h 10m
Call Center Quality Monitoring
58m
Core
Process Documentation
Advanced
Writing Technical Documentation
1h 15m
Documenting Business Processes
1h 8m
Core
Compliance & Adherence
Advanced
Compliance in the Workplace
1h 2m
Auditing Foundations
1h 20m
Core
SLA Management
Intermediate
ITIL Foundations
2h 30m
Service Level Management
1h 5m
Technical
Root Cause Analysis
Advanced
Root Cause Analysis: Getting to the Root of Business Problems
1h 15m
5 Whys & Fishbone Techniques
48m
Technical
Process Rollouts
Advanced
Change Management Foundations
1h 5m
Leading Change
1h 12m
Technical
Data Analysis
Intermediate
Data Analytics for Business Professionals
2h 56m
Excel: Data Analysis
2h 12m
Behavioral
Ownership
Advanced
Developing a Mindset of Accountability
27m
Behavioral
Stakeholder Management
Intermediate
Stakeholder Management Foundations
55m
Core
Relationship Building
Advanced
Building Business Relationships
41m
Customer Service: Building Rapport
35m
Core
Customer Advocacy
Advanced
Voice of the Customer Programs
58m
Customer Success Management Fundamentals
1h 4m
Core
Executive Communication
Advanced
Communicating with Executives
45m
Executive Presence on Video Calls
43m
Technical
Stakeholder Management
Advanced
Stakeholder Management Foundations
55m
Technical
Presentation Skills
Intermediate
Public Speaking Foundations
1h 4m
Behavioral
Strategic Thinking
Intermediate
Strategic Thinking
36m
Developing Business Acumen
1h 4m
Core
Service Portal Administration
Advanced
ServiceNow Platform Administration
3h 5m
Salesforce Service Cloud
2h 45m
Core
Content Management
Advanced
Content Strategy: Building a Content Marketing Program
1h 30m
Technical Writing: Quick Reference Guides
1h 10m
Core
Self-Service Design
Advanced
UX Foundations: Content Strategy
1h 15m
Designing Customer Self-Service
56m
Technical
Knowledge Management
Advanced
Knowledge Management Foundations
1h 5m
Creating a Knowledge-Sharing Culture
42m
Technical
Portal Analytics
Intermediate
Google Analytics Essential Training
2h 20m
Power BI Essential Training
3h 5m
Core
Leadership Fundamentals
Advanced
Leadership Foundations
1h 2m
Leading with Purpose
52m
Core
People Management
Advanced
Management Foundations
1h 32m
New Manager Foundations
1h 10m
Core
Performance Management
Advanced
Performance Management: Setting Goals
54m
Coaching for Performance
48m
Core
Shift Management
Advanced
Call Center Management Foundations
1h 25m
Workforce Planning
52m
Technical
Crisis Management
Advanced
Crisis Communication
1h 10m
Managing in a Crisis
55m
Technical
Critical Incident Management
Advanced
ITIL: Incident Management
1h 30m
Major Incident Response
1h 5m
Technical
Workforce Planning
Intermediate
Strategic Workforce Planning
1h 12m
Capacity Planning
45m
Technical
Training Delivery
Intermediate
Train the Trainer
1h 15m
Teaching Techniques: Classroom Management
1h 45m
Technical
Instructional Design
Intermediate
Instructional Design: Needs Analysis
1h 35m
Learning ADDIE
1h 10m
Technical
Facilitation
Intermediate
Facilitation Skills for Managers and Leaders
1h 22m
Running a Workshop
48m
Technical
Creative Thinking
Intermediate
Creative Thinking
54m
Innovative Thinking Techniques
47m
Technical
Design Thinking
Intermediate
Design Thinking: Understanding the Process
1h 20m
Design Thinking: Customer Experience
52m
Technical
Innovation Management
Intermediate
Innovation at Work
48m
Driving Innovation with Inclusion
36m
Technical
VIP Customer Handling
Advanced
Key Account Management
1h 3m
Serving High-Value Customers
58m
Behavioral
Team Coordination
Advanced
Teamwork Foundations
1h 2m
Cross-Functional Team Collaboration
45m
Behavioral
Coaching & Feedback
Advanced
Coaching Skills for Leaders and Managers
55m
Giving and Receiving Feedback
1h 1m
Behavioral
Decision Making
Advanced
Decision Making Strategies
32m
Behavioral
Mentoring
Advanced
Mentoring Others
1h 9m
Core
Case Management
Advanced
ITIL: Incident Management
1h 30m
Customer Service: Call Control Strategies
55m
Core
Customer Enablement
Advanced
Customer Success Management Fundamentals
1h 4m
Learning to Train Users
1h 15m
Core
Escalation Management
Advanced
De-Escalating Intense Situations
54m
Handling Customer Complaints
46m
Core
Critical Period Coverage
Advanced
Crisis Communication
1h 10m
Incident Response Planning
1h 5m
Core
Account Management
Advanced
Key Account Management
1h 3m
Strategic Account Planning
52m
Technical
Support Analytics
Advanced
Power BI Essential Training
3h 5m
Excel: Data Analysis
2h 12m
Technical
Proactive Outreach
Advanced
Customer Service: Proactive Support
45m
Customer Success Proactive Engagement
1h 2m
Behavioral
Relationship Building
Advanced
Building Business Relationships
41m
Customer Service: Building Rapport
35m
Behavioral
Executive Communication
Advanced
Communicating with Executives
45m
Executive Presence on Video Calls
43m
Core
Business Continuity Planning
Advanced
Business Continuity Planning Foundations
1h 15m
Disaster Recovery Planning
1h 30m
Core
Incident Triage
Advanced
ITIL: Incident Management
1h 30m
Incident Prioritization Techniques
55m
Core
Outage Communication
Advanced
Crisis Communication
1h 10m
Communicating Under Pressure
48m
Core
Impact Assessment
Advanced
Risk Assessment Fundamentals
1h 20m
Business Impact Analysis
1h 5m
Technical
Service Restoration
Advanced
ITIL: Problem Management
1h 25m
Service Level Management
1h 5m
Technical
Post-Incident Review
Advanced
Root Cause Analysis
1h 15m
Blameless Post-Mortems
42m
Technical
Stakeholder Communication
Intermediate
Stakeholder Communication
55m
Executive Reporting
1h 2m
Behavioral
Calm Under Pressure
Advanced
Managing Stress for Positive Change
35m
Resilience at Work
45m
Core
Shared Services Operations
Advanced
Shared Services Strategy
1h 10m
Operating Model Design
1h 20m
Core
Process Standardization
Advanced
Lean Six Sigma Foundations
2h 10m
Process Mapping
1h 8m
Core
Transition Management
Advanced
Change Management Foundations
1h 5m
Managing Organizational Change
1h 15m
Core
Global Delivery
Advanced
Managing Virtual Teams
1h 5m
Global Program Management
1h 25m
Technical
Vendor Management
Intermediate
Vendor Management Essentials
1h 12m
Contract Management
1h 30m
Technical
GCC Governance
Advanced
Corporate Governance Foundations
1h 15m
IT Governance
1h 10m
Behavioral
Cross-Cultural Communication
Advanced
Communicating Across Cultures
58m
Managing Global Teams
1h 5m
Behavioral
Cultural Sensitivity
Advanced
Diversity, Inclusion, and Belonging
42m
Working Across Cultures
55m
Core
Solution Architecture
Advanced
Solution Architecture Foundations
1h 45m
System Design Fundamentals
2h 5m
Core
Technical Troubleshooting
Advanced
IT Troubleshooting Fundamentals
1h 20m
Technical Support Skills
1h 5m
Core
Product Knowledge
Advanced
Product Management Foundations
1h 30m
Technical Product Management
1h 15m
Core
Solution Design
Advanced
Design Thinking Process
1h 20m
Solution Design Best Practices
58m
Technical
Integration Expertise
Advanced
API Design & Integration
1h 35m
System Integration Patterns
1h 20m
Technical
Customer Solution Delivery
Advanced
Project Delivery Fundamentals
1h 10m
Customer Success Management
1h 4m
Behavioral
Analytical Thinking
Advanced
Developing Your Critical Thinking
52m
Problem Solving Techniques
48m
Core
Escalation Frameworks
Advanced
Escalation Management Best Practices
54m
Customer Complaint Resolution
46m
Core
Cross-Functional Coordination
Advanced
Cross-Functional Team Collaboration
45m
Working Across Teams
1h 2m
Core
Priority Management
Advanced
Prioritization Techniques
38m
Time Management Fundamentals
1h 3m
Core
Executive Escalation Handling
Advanced
Communicating with Executives
45m
De-Escalating Intense Situations
54m
Technical
Global Case Routing
Advanced
ITIL: Service Desk Management
1h 30m
Workflow Management
1h 10m
Behavioral
Conflict Resolution
Advanced
Conflict Resolution Foundations
1h 4m
Negotiation Skills
1h 15m
Behavioral
Empathy & Patience
Advanced
Building Empathy at Work
31m
Emotional Intelligence
55m
Core
Digital Channel Management
Advanced
Social Media Marketing Foundations
1h 35m
Digital Marketing Strategy
1h 20m
Core
Customer Journey Mapping
Advanced
Customer Journey Mapping
58m
UX Foundations: Research
1h 40m
Core
Personalization Strategy
Advanced
Marketing Personalization
52m
Customer Segmentation
1h 5m
Core
Digital Content Creation
Advanced
Content Marketing Foundations
1h 30m
Video Marketing Strategy
1h 2m
Technical
CX Analytics
Advanced
Customer Experience Analytics
1h 10m
Data Visualization with Tableau
2h 15m
Technical
Chatbot & AI Tools
Advanced
AI for Business
1h 25m
Conversational AI Design
1h 10m
Behavioral
Digital Fluency
Advanced
Digital Transformation
1h 15m
Technology for Managers
58m
Behavioral
Creative Thinking
Advanced
Creative Thinking
54m
Innovative Thinking Techniques
47m
Core
Operational Excellence
Advanced
Operational Excellence Foundations
1h 20m
Lean Management
1h 35m
Core
Budget & Financial Management
Advanced
Budgeting Foundations
1h 5m
Financial Management for Non-Finance
1h 30m
Core
Resource Planning
Advanced
Resource Management for Projects
55m
Capacity Planning
45m
Core
KPI & Metrics Design
Advanced
KPIs and Business Metrics
1h 10m
Balanced Scorecard
52m
Technical
Change Management
Advanced
Change Management Foundations
1h 5m
Leading Organizational Change
1h 15m
Technical
Strategic Planning
Advanced
Strategic Planning Foundations
1h 10m
Business Strategy Fundamentals
1h 25m
Behavioral
Team Leadership
Advanced
Leadership Foundations
1h 2m
Leading Teams
55m
Behavioral
Continuous Improvement
Advanced
Continuous Improvement Foundations
1h 8m
Kaizen Methodology
45m
Behavioral
Results Orientation
Advanced
Goal Setting and Accountability
38m
Results-Based Management
52m
Core
Generative AI Fundamentals
Advanced
What Is Generative AI?
1h 3m
Introduction to Generative AI with GPT
1h 5m
Core
Prompt Engineering
Advanced
Introduction to Prompt Engineering for Generative AI
1h 3m
Prompt Engineering with ChatGPT
54m
Core
AI-Powered Support Tools
Advanced
Using AI in Customer Service
45m
Customer Service: Using AI and Machine Learning
52m
Core
Machine Learning Literacy
Intermediate
Artificial Intelligence Foundations: Machine Learning
1h 56m
Machine Learning with Python: Foundations
1h 54m
Technical
Automation Design
Advanced
Introducing Robotic Process Automation
1h 28m
Build AI Agents and Automate Workflows with n8n
50m
Technical
AI Ethics & Governance
Advanced
Ethics in the Age of Generative AI
45m
Cybersecurity Awareness: AI
39m
Technical
AI Experimentation
Intermediate
Practical A/B Testing
47m
The Data Science of Experimental Design
3h 35m
Behavioral
Curiosity & Learning Agility
Advanced
Developing a Learning Mindset
31m
Cultivating a Growth Mindset
27m
Core
Data Literacy
Advanced
Data Literacy: Exploring and Describing Data
1h 5m
Learning Data Analytics: 1 Foundations
1h 24m
Core
SQL & Data Querying
Advanced
SQL Essential Training
4h 36m
Advanced SQL for Data Scientists
2h 8m
Core
Predictive Analytics
Advanced
Predictive Analytics Essential Training: Data Mining
1h 56m
Predictive Customer Analytics
1h 37m
Core
Data Visualization
Advanced
Data Visualization: Best Practices
1h 49m
Learning Data Visualization
1h 51m
Technical
Python for Data
Advanced
Python for Data Science Essential Training Part 1
7h 52m
Python Data Analysis
3h 43m
Technical
Customer Analytics
Advanced
Customer Insights and Consumer Analytics: Tools and Analysis
1h 8m
Predictive Customer Analytics
1h 37m
Technical
Machine Learning Literacy
Intermediate
Artificial Intelligence Foundations: Machine Learning
1h 56m
Machine Learning with Python: Foundations
1h 54m
Behavioral
Data Storytelling
Advanced
Data Visualization: Storytelling
1h 31m
Telling Stories with Data
15m
Behavioral
Intellectual Curiosity
Advanced
Critical Thinking for Better Judgment and Decision-Making
36m
Strategic Thinking
53m
Core
Digital Strategy
Advanced
Digital Transformation Foundations
59m
Digital Transformation Tips
1h 26m
Core
Agile & Lean Methodologies
Advanced
Agile Foundations
2h
Agile Software Development
1h 53m
Core
Change Leadership
Advanced
Change Management Foundations
45m
Change Leadership
37m
Core
Product Thinking
Advanced
Product Management First Steps
1h 36m
Product Management: Building a Product Strategy
1h 5m
Technical
Tech Trend Awareness
Advanced
Tech Trends
1h 55m
Digital Transformation Foundations
59m
Technical
ROI & Business Case Building
Advanced
Writing a Business Case
1h 5m
Finance Foundations: Risk Management
1h 11m
Behavioral
Visionary Thinking
Advanced
Strategic Thinking
53m
Leadership Foundations
1h 10m
Core
CX Design Thinking
Advanced
Design Thinking: Customer Experience
34m
Customer Experience (CX) Strategy
1h 6m
Core
Voice of Customer Programs
Advanced
Customer Experience Leadership
52m
Leading a Customer Service Team
55m
Core
Omnichannel CX Architecture
Advanced
Contact Center Leadership
1h 12m
Customer Experience (CX) Foundations
46m
Core
Behavioral Psychology in CX
Advanced
Persuasive Selling
59m
The 10 Essentials of Influence and Persuasion
35m
Technical
CX Measurement & NPS
Advanced
Customer Experience (CX) Foundations
46m
The 10 Pillars of Customer Experience
38m
Technical
Prototyping & Testing
Advanced
UX Foundations: Prototyping
41m
Design Thinking: Understanding the Process
43m
Behavioral
Customer-Centric Mindset
Advanced
The Service Mindset
36m
Customer Experience (CX) Foundations
46m
Core
Cybersecurity Awareness
Advanced
Cybersecurity at Work
1h 15m
Cybersecurity Foundations
3h 31m
Core
Data Privacy & GDPR
Advanced
GDPR Compliance: Essential Training
1h 24m
Understanding and Prioritizing Data Privacy
1h 17m
Core
Secure Customer Data Handling
Advanced
Data Ethics: Managing Your Private Customer Data
1h 6m
Cybersecurity Awareness: Cloud Security
37m
Technical
Threat Detection & Response
Advanced
Learning Cyber Incident Response and Digital Forensics
4h 58m
Cybersecurity Awareness: Phishing Attacks
1h 10m
Technical
Security Governance
Advanced
Cybersecurity Foundations: Governance, Risk, and Compliance
1h 56m
Security Frameworks Fundamentals
1h 16m
Technical
Risk Assessment & Mitigation
Advanced
IT and Cybersecurity Risk Management Essential Training
1h 52m
The New Age of Risk Management Strategy for Business
1h 28m
Behavioral
Vigilance & Integrity
Advanced
Cybersecurity Awareness: Social Engineering
55m
Cybersecurity Awareness: Ransomware
24m
Core
Cloud Computing Fundamentals
Advanced
Cloud Computing: Understanding Core Concepts
1h 23m
AWS Certified Cloud Practitioner (CLF-C02) Cert Prep
4h 13m
Core
SaaS Platform Management
Advanced
Securing Software as a Service (SaaS)
1h 2m
Cloud Computing: Understanding Core Concepts
1h 23m
Core
API & Integration Literacy
Advanced
Learning REST APIs
1h 51m
Designing RESTful APIs
1h 20m
Core
DevOps Awareness
Intermediate
DevOps Foundations
3h 9m
DevOps Foundations: Continuous Delivery/Continuous Integration
1h 54m
Technical
Infrastructure as Code
Intermediate
Learning Terraform
2h 28m
DevOps Foundations: Infrastructure as Code
2h 30m
Technical
Platform Reliability
Advanced
DevOps Foundations: Site Reliability Engineering
1h 20m
DevOps Foundations: Monitoring and Observability
2h 1m
Behavioral
Systems Thinking
Advanced
Systems Thinking
34m
Design Thinking: Understanding the Process
43m
Behavioral
Technical Communication
Advanced
Technical Writing: Quick Start Guides
57m
Writing in Plain Language
42m